Delivery Policy

ShippingSupermarket.com Effective Date: 17/07/2026

🚚 1. Introduction

This Delivery Policy explains how ShippingSupermarket.com (“we”, “our”, “us”) manages delivery arrangements for vehicles, cargo, and goods transported through our services. By using our website or booking a shipment, you agree to this policy and our Terms & Conditions.

🏢 2. BIFA Standard Trading Conditions

ShippingSupermarket Ltd is a member of the British International Freight Association (BIFA). All deliveries, freight‑forwarding, and logistics services are subject to the BIFA Standard Trading Conditions (STCs).

Under BIFA STCs:

• Delivery timelines are estimates, not guarantees
• Liability limits apply to loss, damage, or delay
• Claims must follow BIFA procedures and time limits
• Documentation requirements must be met
• BIFA STCs override any conflicting terms in this Delivery Policy

A copy of the BIFA STCs is available upon request.

📦 3. Delivery Types

We arrange deliveries for:

• Vehicles (cars, vans, motorcycles)
• Personal effects
• Commercial cargo
• Containerised shipments
• Port‑to‑port or door‑to‑door services (where available)

Delivery options depend on carrier availability and destination‑country regulations.

📍 4. Delivery Locations

We deliver to:

• UK addresses
• Ports and terminals
• International destinations (subject to customs rules)
• Approved commercial locations

Some remote or restricted areas may require additional fees or may not be serviceable.

⏱️ 5. Delivery Timeframes

Delivery timeframes depend on:

• Carrier schedules
• Vessel departure and arrival times
• Customs clearance
• Port operations
• Weather conditions
• Route availability

All delivery dates are estimated and not guaranteed.

🚢 6. Port Deliveries

For port deliveries:

• You will be notified when your vehicle or cargo arrives
• You must collect goods within the port’s allowed timeframe
• Storage fees may apply if goods are not collected promptly
• Customs clearance must be completed before release

🏠 7. Door‑to‑Door Deliveries

Where available:

• Deliveries are made to the address provided at booking
• Someone must be present to receive the goods
• Failed delivery attempts may incur additional charges
• Access restrictions (narrow roads, low bridges, private estates) may affect delivery

📑 8. Documentation Requirements

Before delivery can occur, you must provide:

• Identification
• Proof of ownership (for vehicles)
• Customs documents (TOR, EORI, invoices, titles, etc.)
• Any additional paperwork required by the destination country

Missing documents may delay delivery.

🛡️ 9. Delivery Condition

We aim to deliver goods in the same condition they were collected. However:

• If insurance is declined, the customer accepts full responsibility for loss or damage
• Claims must follow insurer rules or BIFA STCs
• External factors (weather, port handling, customs inspections) may affect condition

⚠️ 10. Delivery Delays

We are not responsible for delays caused by:

• Weather
• Port congestion
• Customs inspections
• Strikes
• Carrier operational issues
• Incorrect customer information
• Missing documentation

These situations fall under BIFA STCs.

🔄 11. Changes to Delivery Details

Changes to delivery addresses or instructions may be possible but can incur additional fees depending on carrier rules and BIFA STCs.

💳 12. Delivery Fees

Delivery fees depend on:

• Distance
• Carrier rates
• Customs requirements
• Port charges
• Additional handling or storage fees

Any extra charges will be communicated before delivery.

📞 13. Contact on Delivery Day

Customers will receive:

• A delivery update
• Estimated arrival time
• Contact details for the driver or carrier (where available)

⚖️ 14. Governing Law

This Delivery Policy is governed by the laws of England and Wales and the BIFA Standard Trading Conditions.

📞 15. Contact Us

ShippingSupermarket Ltd 50 Princes Street, Ipswich, England, IP1 1RJ Phone: 01394 242088 Email: support@shippingsupermarket.com