Discover the top freelance platform on the market! Learn more

Shipping Policy

Shipping Policy

ShippingSupermarket.com Effective Date: 17/07/2026

 

🚚 1. Introduction

This Shipping Policy explains how ShippingSupermarket.com (“we”, “our”, “us”) handles collections, transport, customs processes, and deliveries. By using our services, you agree to this policy and our Terms & Conditions.

 

🏢 2. BIFA Standard Trading Conditions

ShippingSupermarket Ltd is a member of the British International Freight Association (BIFA). All freight‑forwarding, logistics, and transport services are subject to the BIFA Standard Trading Conditions (STCs).

Under BIFA STCs:

  • Liability limits apply to loss, damage, or delay
  • Claims must follow BIFA procedures and time limits
  • Documentation requirements must be met
  • Certain services may be restricted or non‑refundable
  • BIFA STCs override any conflicting terms in this Shipping Policy

A copy of the BIFA STCs is available upon request.

 

📦 3. Types of Shipments We Handle

We arrange:

  • Vehicle transport (cars, vans, motorcycles)
  • Cargo shipments
  • Personal effects
  • Commercial goods
  • Export and import documentation support

All shipments depend on carrier availability and compliance with UK and destination‑country regulations.

 

📍 4. Collections

a) Scheduling

Collections are arranged once payment is received. Collection dates are estimates and may vary due to:

  • Carrier schedules
  • Route availability
  • Weather conditions
  • Port congestion

b) Customer Requirements

You must ensure:

  • The vehicle or cargo is ready at the agreed time
  • All documents (V5, invoices, ID, etc.) are available
  • The collection location is accessible

Missed collections may incur additional fees.

 

🚢 5. Shipping & Transit

a) Transit Times

Transit times depend on:

  • Carrier availability
  • Vessel schedules
  • Customs clearance
  • Port operations

All transit times are estimates and not guaranteed.

b) Tracking

Tracking availability depends on the carrier. Where possible, we provide updates or tracking references.

c) Handling

Goods are handled according to carrier procedures and BIFA STCs.

 

🛡️ 6. Insurance

Customers may choose:

  • With Insurance
  • Without Insurance

If you decline insurance, you accept full responsibility for:

  • Loss
  • Damage
  • Theft
  • Transit risks

Insurance claims must follow the insurer’s terms and conditions.

 

📑 7. Customs & Documentation

You are responsible for providing accurate customs information, including:

  • TOR documents
  • EORI numbers
  • Purchase invoices
  • Vehicle titles
  • Identification

We are not liable for delays caused by missing or incorrect documents.

Customs fees, duties, and taxes are the customer’s responsibility.

 

❌ 8. Prohibited or Restricted Items

We cannot ship:

  • Illegal goods
  • Hazardous materials
  • Items restricted by UK or destination‑country laws
  • Goods without proper documentation

If prohibited items are found, the shipment may be cancelled or seized.

 

⚠️ 9. Delays & External Factors

We are not responsible for delays caused by:

  • Weather
  • Port congestion
  • Strikes
  • Customs inspections
  • Carrier operational issues
  • Incorrect customer information

These situations fall under BIFA STCs.

 

🔄 10. Changes to Shipments

Changes to collection dates, delivery addresses, or shipment details may be possible but can incur additional fees depending on carrier rules and BIFA STCs.

 

💳 11. Refunds

Refunds follow our Refund Policy and BIFA STCs. Once a vehicle or cargo has been collected, refunds are not available.

 

⚖️ 12. Governing Law

This Shipping Policy is governed by the laws of England and Wales and the BIFA Standard Trading Conditions.

 

📞 13. Contact Us

ShippingSupermarket Ltd 50 Princes Street, Ipswich, England, IP1 1RJ Phone: 01394 242088 Email: support@shippingsupermarket.com