Terms & Conditions

ShippingSupermarket.com Effective Date: 17/07/2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of ShippingSupermarket.com (“we”, “our”, “us”) and any services we provide, including quotes, collections, shipping, and delivery arrangements. By using our website or services, you agree to these Terms.

2. Company Information

ShippingSupermarket Ltd 50 Princes Street, Ipswich, England, IP1 1RJ Phone: 01394 242088 Email: support@shippingsupermarket.com

3. BIFA Membership & Standard Trading Conditions

ShippingSupermarket Ltd is a member of the British International Freight Association (BIFA). All freight‑forwarding, logistics, and transport services provided by us are subject to the BIFA Standard Trading Conditions (STCs).

What this means for you

Under BIFA STCs:

Liability limits apply to loss, damage, or delay
Claims must follow BIFA’s formal procedures and time limits
Documentation requirements must be met for customs and transport
Certain services may be non‑refundable or restricted
BIFA STCs override any conflicting terms in this document

A copy of the BIFA Standard Trading Conditions is available upon request.

4. Our Services

We provide:

Shipping quotes
Collection and delivery arrangements
Vehicle and cargo transport
Customs documentation support
Secure payment processing

All services depend on carrier availability and confirmation.

5. Customer Responsibilities

You agree to:

Provide accurate and complete information
Ensure cargo or vehicles are legally owned and free of finance
Supply required documents (V5, invoices, ID, etc.)
Follow all customs, export, and import regulations
Pay all fees, duties, and taxes associated with your shipment
Comply with BIFA STCs where applicable

6. Quotes & Pricing

Quotes are estimates based on the information you provide
Final pricing may change due to weight, size, customs requirements, or carrier adjustments
Quotes do not include duties, taxes, or port fees unless stated
A quote becomes binding only once payment is received
BIFA STCs may apply to pricing, surcharges, and liability

7. Payments

Payments are processed securely through Stripe or other approved providers
We do not store full card details
All payments must be completed before collection or shipping is arranged
Non‑payment may result in cancellation or delays

8. Collections & Deliveries

Collection dates are estimates and may vary due to carrier schedules
You must ensure the vehicle or cargo is accessible and ready
Missed collections may incur additional fees
Delivery timelines depend on carrier availability, customs clearance, and port operations
BIFA STCs apply to delays, liability, and handling

9. Insurance

Customers may choose With Insurance or Without Insurance
If you decline insurance, you accept full responsibility for loss, damage, theft, or transit risks
Insurance coverage is subject to the insurer’s terms
BIFA STCs may apply to claims and liability limits

10. Customs & Compliance

You are responsible for:

Providing accurate customs information
Ensuring goods comply with import/export laws
Paying duties, taxes, and clearance fees
Supplying required documents (TOR, EORI, invoices, titles, etc.)

We are not liable for delays caused by missing or incorrect documentation.

11. Prohibited Items

You must not ship:

Illegal goods
Hazardous materials
Items restricted by UK or destination country laws
Goods without proper documentation

12. Liability

We are not liable for:

Delays caused by carriers, customs, or port authorities
Loss or damage when insurance is declined
Incorrect information provided by the customer
Events outside our control (weather, strikes, port closures)

Liability is limited according to BIFA STCs.

13. Cancellations & Refunds

Cancellations must be requested before collection is arranged
Once collection is booked, refunds may be limited due to carrier fees
After collection has taken place, refunds are not available
Refunds follow our Refund Policy and BIFA STCs

14. Website Use

You agree not to:

Misuse the website
Attempt to access restricted areas
Upload harmful or malicious content
Copy or distribute website content without permission

15. Privacy

Your personal data is handled according to our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of England and Wales and the BIFA Standard Trading Conditions. Any disputes will be handled by UK courts.

17. Changes to These Terms

We may update these Terms at any time. The latest version will always be available on our website.

18. Contact Us